You have the following Technical Support options.
Opening a Support Ticket
When you open a Support Ticket, it will automatically be added to the queue for our Tier II Support Team.
You will receive an automated email with your Case Number. Depending on your support level, a Tier II Support Representative will contact you by phone or email.
Regular Support hours are from Monday through Friday, 2:00 AM to 8:00 PM Eastern Time Zone (ET).
Starting a Live Chat
You can start a Live Support Chat with our Tier I Support Team. by clicking the Chat icon
at the lower right of this Help Center.
Please use this option for quick questions. A chat can always be escalated to Tier II for further assistance.
Regular Live Support Chat hours are from Monday through Friday, 2:00 AM to 7:00 PM Eastern Time Zone (ET).